FAQ
Frequently Asked
Questions
Everything you need to know before your cleaning.
Find clear answers about scheduling, preparation, supplies, payments, pets, cancellations, and our satisfaction guarantee.
▦ Booking & Scheduling
How do I request a cleaning estimate?
Complete our contact form or call or text (484) 848-8480. We’ll ask about your space and cleaning needs, then prepare a free estimate.
What time will the cleaning team arrive?
We confirm an arrival window when your appointment is scheduled and keep you informed of any changes.
Do I need to be home during the cleaning?
No. Many clients provide secure access instructions so they can return to a clean home.
Can I schedule recurring cleanings?
Yes. Weekly, biweekly and customized recurring schedules are available.
⌂ Before Your Cleaning
How should I prepare my home?
Put away personal items and clear surfaces where practical so our team can focus on cleaning.
Do I need to provide cleaning products?
No. Our team arrives with the supplies and equipment needed for your scheduled service.
Should I remove valuable or fragile items?
We recommend securing valuables and pointing out especially fragile or delicate items before service.
✣ Services & What Is Included
What types of cleaning do you offer?
We offer recurring, deep, move-in, move-out, Airbnb turnover, commercial and post-construction cleaning.
What is included in a regular cleaning?
Regular cleaning covers floors, accessible surfaces, kitchens, bathrooms, bedrooms and living areas.
Do you clean inside refrigerators and ovens?
Yes, these can be added to selected services upon request.
Do you clean interior windows?
Interior window cleaning may be requested as an additional service.
♧ Pets & Home Access
Are pets allowed during the cleaning?
Yes, but please tell us about your pets and keep them secure if they may be anxious around equipment or new people.
Will the team clean pet waste or litter boxes?
Pet waste and litter-box service are not part of standard cleaning. Ask us about specific needs before booking.
▣ Payments, Cancellations & Changes
What payment methods do you accept?
Available payment methods will be confirmed when your service is booked.
What is your cancellation policy?
Please contact us as early as possible. The applicable cancellation terms will be confirmed at booking.
Can I pause or cancel recurring services?
Yes. Contact us to adjust, pause or cancel your recurring schedule.
♢ Satisfaction & Quality
What if I am not satisfied with the cleaning?
Contact us promptly and we’ll work with you to make it right.
Are your cleaning technicians trained?
Yes. Our professionals are trained to follow consistent service and quality standards.
Will I always receive the same cleaning technician?
We aim for consistency, but team assignments can change due to schedules and availability.
Ready for a Cleaner Home?Let's make it happen. Request your free estimate today!
